JRK Infotech is hiring experienced professionals for the position of Desktop Support Specialist across multiple locations in India. The role requires candidates with 3+ years of experience in Facility Management Systems / Technical Support. Candidates with a Diploma in IT or a Graduate in Science are eligible to apply.

Key Responsibilities:-

• Provide application support and resolve day-to-day technical issues.
• Perform troubleshooting and identify issues related to applications and systems.
• Provide MFA, DSC, and security-related support.
• Manage and resolve helpdesk tickets within defined timelines.
• Coordinate with relevant teams for escalation and issue resolution.
• Maintain proper reporting and daily activity logs.
• Support users and ensure timely resolution of technical concerns.
• Coordinate with stakeholders to ensure smooth day-to-day operations.

Must-Have Skills:-

• Experience in application support and technical troubleshooting.
• Strong understanding of helpdesk operations and ticket management.
• Knowledge of MFA and DSC-related processes.
• Understanding of security support activities.
• Good escalation and coordination skills.
• Strong reporting and documentation skills.
• Experience in Facility Management Systems / Technical Support.

Eligibility Criteria:-

• Education: Diploma in IT / Graduate in Science.
• Minimum 3 years of experience in Facility Management System / Technical Support.
• Strong troubleshooting, communication, coordination, and problem-solving skills.

Job Locations:-

• Bhubneshwar
• Cuttack
• Guwahati
• Jamshedpur
• Kolkata
• Patna
• Ranchi
• Siliguri
• Madurai
• Tirupur
• Cuddalore
• Coimbatore
• Mangaluru
• Visakhapatnam
• Trivandrum
• Erode
• Kochi
• Kozhikode
• Salem
• Nashik
• Jalgaon
• Aurangabad
• Ahmedabad
• Surat
• Delhi
• Gurgaon
• Faridabad
• Noida
• Mumbai
• Pune
• Thane
• Kalyan
• Panvel
• Vadodara
• Rajkot
• Panaji
• Hyderabad
• Vijayawada
• Faizabad
• Agra
• Ajmer
• Allahabad
• Alwar
• Moradabad
• Varanasi
• Gwalior
• Jabalpur
• Bhopal
• Amritsar
• Gorakhpur
• Haridwar
• Hisar
• Indore
• Nagpur
• Raipur
• Bhilai
• Bilaspur
• Dehradun
• Jaipur
• Jodhpur
• Kota
• Lucknow
• Meerut
• Bangalore
• Chennai
• Chandigarh
• Jammu
• Ghaziabad

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